Customer Service Representative
On-siteBayan Lepas, Penang, Malaysia
Job Summary
Manage standard order management including expedites, pull ins, cancellations, and push outs. Support customer RMA and related FA support, while reviewing account bookings, backlogs, and billing with Sales. Partner with Sales to handle all Renesas communications with Distis and customers, serving as the primary contact for any other topics. Provide ad-hoc support covering free-of-charge sample tracking, customer questionnaires, and EHS/technical matters. Requires fluent English and Chinese, with Japanese as a plus, and strong problem-solving skills within a fast-paced semiconductor environment. Bachelor's degree with 3+ years in Customer Operations or Inside Sales.
Required Qualifications
- Bachelor's Degree or above in any field
- Minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field)
- Customer Service process knowledge
- Knowledge of Order management system, eg: SAP, Model N, Oracle
- Fluent in English & Chinese in both oral and written
- Must possess strong problem solving, communication and interpersonal skills
- Detail-oriented and able to handle tasks accurately and efficiently
- Strong interpersonal and communication skills
- Preferably someone who can work well in a fast-paced semiconductor environment
Desired Qualifications
- Japanese language is a plus
- Additional language skills such as Japanese or Korean would be an added advantage to support regional customers
- A good team player with a pleasant and positive personality
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