Customer Service Representative
RemoteUnited States
United StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Manage large volumes of incoming calls and chats while identifying client needs to ensure satisfaction. Answer inquiries regarding prices, availability, and tour selections, then convert email and phone leads into bookings to meet weekly, monthly, and yearly sales targets. Respond to all leads daily with quotes or status updates, review open leads weekly for follow-ups, and maintain accurate CRM data entry. Build long-lasting client relationships by addressing feedback and adhering to set communication procedures within the Sales team at Indus Travels.
Required Qualifications
- Strong communication skills (both written and verbal)
- Proficient in using MS Office (Microsoft Excel, Word, and Outlook)
- Strong problem-solving skills
- Ability to work under minimal supervision
- Self-directed and self-motivated
- Superior organization and planning skills
- Ability to manage multiple projects and priorities
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