Customer Service Representative - Remote
RemoteArizona, United States or Texas, United States
Job Summary
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns while aiming to resolve them on the first call. Handle and carefully respond to all customer inquiries using a suite of web-based tools, providing excellent service through active listening and treating confidential information sensitively. Calmly de-escalate interactions and escalate them when necessary, tracking all call-related information for auditing and reporting purposes. Appropriately communicate with customers and upsell if required. Work from home with a dedicated workspace supporting a hardwired Ethernet connection meeting minimum speed requirements.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Demonstrate commitment to following established procedures
- Be customer service driven
- Proven ability to collaborate effectively with team members, supervisors, and support departments
- Resolve customer issues and achieve performance goals
- Outstanding communication skills
- Listening skills
- Analytical skills
- Strong organizational skills
- Problem-solving skills
- Ability to prioritize tasks
- Work well under pressure
- Remain focused
- Open-minded approach to feedback
- Open-minded approach to evolving policies
- Work within a structured schedule
- Work within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills
- Quick analysis of customer issues
- Thoughtful, informed decision-making
- Proactive approach to problem-solving
- Create a positive customer experience
- Dedicated workspace located near your router
- Support a hardwired Ethernet connection
- Minimum 15 Mbps download speed
- Minimum 10 Mbps upload speed
- ISP under 50ms
- Internet connection is not Satellite
- Internet connection is not Mobile Data (5G, 4G, 3G hotspots)
- Internet connection is not P2P
- Internet connection is not VPN
- Proof of internet speed
Desired Qualifications
- Customer service and/or sales experience preferred
- College degree preferred but not required
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