Customer Service Representative - Remote

Field customer inquiries by finding innovative responses to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries while providing excellent service through active listening. Work with confidential customer information and treat it sensitively, aiming to resolve issues on the first call by being proactive. Appropriately communicate with customers, calmly de-escalate any issues, and escalate interactions when necessary. Track all call-related information for auditing and reporting purposes and provide feedback on call issues. Upsell if required. Apply online at TP Careers; employment is restricted to residents of specified states.