Customer Service Representative- Remote
Remote · United States or Arizona, United States
Job Summary
Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and delivers courteous, professional service. Uses a computerized system to track calls, information, and troubleshooting, assesses caller needs, explains Sharecare programs, educates on benefits, and formulates plans for resolution. Aims to meet or exceed call center metrics, documents communications accurately, collaborates with other teams, escalates issues as needed, and maintains customer satisfaction through effective problem analysis and proactive program support.
Required Qualifications
- High School Diploma
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