Customer Service Representative - REMOTE
$47,840–$104,000 year
On-siteEl Paso, Texas, United States
Job Summary
Answer inbound customer calls, make outbound calls following scripts, and provide support to customers while handling inquiries and resolving complaints. Schedule appointments in compliance with schedules, process customer complaints quickly, and perform data entry associated with the position. Document all transactions completely in multiple programs and support field services technicians. Execute these duties while adhering to strict attendance and punctuality requirements within a call center environment. This role is part of a firm committed to providing close, personal attention to clients through continuous professional development and state-of-the-art technology.
Required Qualifications
- Must have great customer service skills
- Excellent verbal and written communication skills
- Must have the ability to explain complex issues to customers and provide resolutions
- Must have the ability to multi-task
- Strong data entry skills
- Strict adherence to attendance and punctuality a must
- Must be able to work in a call center environment
Desired Qualifications
- Call Center experience is a plus
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