Customer Service Representative (Remote)
RemoteUnited States
Job Summary
Communicate with colleagues, customers, and the sales team while working with Business Development to generate quotes for new part number projects. Manage gross margins, markups, shipping schedules, and customer order approvals, ensuring all part standards and quality expectations are communicated to Operations. Process orders, maintain digital records within the customer platform, and gather information to develop presentations for internal or customer reviews. Support Sales and Accounting collection efforts, track Key Performance Indicators, and participate in meetings to accomplish department goals. Requires strong Excel and Word skills, manufacturing experience preferred, and the ability to work overtime.
Required Qualifications
- Working knowledge of Excel
- Working knowledge of Word
- Exemplifies professionalism in character and performance
- Keen ability to multitask
- Strong attention to detail
- Ability to contact customers
- Ability to effectively convey information (both positive and negative)
- Strong written and verbal communication skills
- Strong problem-solving skills
- Ability to work effectively either as a team member and independently
- Ability to work overtime as necessary
Desired Qualifications
- Mac experience
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