Customer Service Representative-Remote
RemoteUnited States
Job Summary
Deliver outstanding customer service through inbound and outbound telephony, email, and mail while handling initial claims requests and policy cancellations. Explain product features and benefits, respond to objections, and liaise with internal departments on behalf of customers. Comply with data protection checks and offer alternative solutions to maximize retention opportunities. Maintain up-to-date product knowledge through team meetings and training, proactively recommend process improvements, and assist colleagues to foster a positive working environment. This contract role within the Individual Customer Service Team supports the Individual Protection business line at a global insurance company, offering opportunities to learn internal systems and gain industry experience.
Required Qualifications
- 1 experience in this industry
- completed high school diploma
- proficient in MS office
- strong written and verbal communication skills
- Experience in customer/client facing
- Knowledge of group products, services and systems
- Ability to apply analytical skills to the interaction of these products, services and systems
- Attention to detail
- A team player, with ability to use initiative
- Ability to work within strict deadlines
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