Customer Service Representative (REMOTE)

Assist athletes with product inquiries, gift card and ScoreCard issues, order placement, status checks, and returns or replacements. Deliver first call resolution with white glove service by owning issues to the point of resolution, demonstrating empathy and keeping clients updated throughout the process. Research, troubleshoot, and resolve athlete issues, handling escalated calls at a Tier II level while collaborating with stores and internal partners to reach resolution. Execute back-office functions including accurate logging and tracking of all incident information. Work weekends and holidays as part of multiple shift rotations. Requires high school diploma, 1-3 years of customer service experience, and 25+ words per minute typing speed.