Customer Service Representative

Customer Service Representative role handling inbound and outbound calls, scheduling dumpster rental appointments, and supporting customers from initial contact through service coordination. Responsibilities include using CRM to manage calls, balancing cost and speed of response, dispatching drivers based on customer needs and loads, coordinating with team members to maintain efficient workflows, and answering customer questions via phone, email, and social media. The position supports hybrid remote work in Swansea, IL or O'Fallon, IL, with a focus on delivering exceptional service, achieving daily call production goals, and providing professional communication with customers and partners. Requires strong computer skills and high-speed internet, experience with CRM software, and knowledge of the St. Louis Metro area.