Customer Service Representative - Railcar Repair
$31,200–$31,200 year
On-siteWichita, Kansas, United States or Pasadena, Texas, United States
Job Summary
Coordinate all activity for assigned customer accounts by providing support, guidance, and resolution to inquiries via phone, email, and the 800 number. Navigate PSC systems to facilitate scheduling, service, billing, and transactions while ensuring proper handling of material safety data sheets. Proactively address issues, implement solutions, and collaborate with internal subject matter experts to meet goals and projection completion deadlines. Track and monitor KPIs, metrics, and system requirements to streamline front-to-end logistics from initial calls to field repair submissions.
Required Qualifications
- 18 years or older
- legally able to work in the U.S.
- Pass a drug screen, physical, and background check
Desired Qualifications
- 3- 5 years of experience in customer service and the railcar industry is a plus
- Previous military experience and proven ability to follow procedures is a plus
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