Customer Service Representative
On-siteCottonwood, Arizona, United States
Job Summary
Answer the telephone using the company's professional greeting, greet visitors, and distribute mail while monitoring fax transmissions. Qualify orders by identifying diagnoses and insurance coverage, verify reimbursement information, and input customer orders or changes into the computer system. Process work orders, prescriptions, and physician orders, then arrange convenient delivery or pickup times with patients and caregivers. Handle complaints courteously, obtain prior authorizations from third-party payers, and audit delivery paperwork daily. Instruct customers on proper equipment use, obtain required signatures, and ensure all patient files remain current. Perform duties in other company locations when required and participate in ongoing training programs.
Required Qualifications
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel) etc.
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
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