Customer Service Representative
On-siteFresno, California, United States
Job Summary
Answer the telephone using the company's professional greeting, greet visitors, and distribute mail daily. Qualify orders by identifying customer diagnosis and insurance coverage, verify reimbursement information, and input orders into the computer system. Arrange delivery or pickup times, obtain physician orders, and instruct customers on proper equipment use. Handle complaints courteously, process prior authorizations, and audit delivery paperwork to ensure accuracy. Maintain current patient files and participate in company training programs. Perform duties in other locations as required and adhere strictly to all policies.
Required Qualifications
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel) etc.
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
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