Customer Service Representative
On-siteDuncan, South Carolina, United States
Job Summary
Answer the telephone using the company's professional greeting, greet visitors, and distribute mail daily. Qualify orders by identifying diagnoses and insurance coverage, verify reimbursement information, and input customer orders or changes into the computer system timely. Arrange convenient delivery or pickup times, obtain verbal and written physician orders, and instruct customers on safe equipment use. Handle complaints courteously, process prior authorizations, audit delivery paperwork, and maintain current patient files. Perform duties in other company locations as required and adhere strictly to all company policies and procedures.
Required Qualifications
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel)
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
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