Customer Service Representative
On-siteSun City, Arizona, United States
Job Summary
Answer the telephone using the company's professional greeting, greet visitors, and distribute mail daily. Qualify orders by identifying customer diagnosis and insurance coverage, verify reimbursement information, and input orders into the computer system. Handle complaints courteously using problem-solving skills, obtain verbal and written orders from physicians, and arrange convenient delivery or pickup times. Audit delivery paperwork, track active rentals, and obtain prior authorizations from third-party payers. Instruct customers on proper equipment use and provide instructional materials with required signatures. Process billing, postings, and insurance denials accurately while maintaining current patient files. Perform duties in other company locations as required and adhere strictly to all company policies.
Required Qualifications
- High School Diploma or equivalent
- Previous experience in a Clerical or Customer Service environment
- Knowledge of Microsoft Office (Word, Excel) etc.
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
- Strong communication skills with capacity to make independent decisions
- Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
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