Customer Service Representative
HybridAntwerpen, Flanders, Belgium
Antwerpen, Flanders, BelgiumHybridFull TimeMedium
Full TimeMedium
Job Summary
Answer customer, cardholder, and colleague inquiries by phone and email in English, Slovenian, Serbian, or Croatian. Investigate questions, resolve complaints, and keep clients informed while involving the appropriate teams for follow-up. Support Sales, Credit, Treasury, and Accounts Receivable with invoicing, payments, and credit-related issues. Process customer information accurately, maintain system proficiency, and collaborate across international teams to ensure consistent service delivery.
Required Qualifications
- Fluent in English, Slovenian, Serbian and Croatian
- Strong multilingual communication capabilities
- Secondary education diploma
- One to three years of experience in customer service or another commercial role
- Strong collaboration and interpersonal skills
- Ability to explain complex information in a simple and professional manner
- Customer centric and solution-oriented mindset
- Ability to stay calm under pressure
- Ability to organise work efficiently and prioritise
- Ability to work confidently with digital tools and administrative systems
- Analytical skills with attention to detail and accuracy
- Ability to learn quickly and adapt easily to change
- Ability to take initiative when seeing opportunities to improve
- Ability to easily connect with people from different cultures
- Ability to work in an international environment
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