Customer Service Representative - PT - Berkeley Springs
On-siteBerkeley Springs, West Virginia, United States
Job Summary
Provide exceptional customer service by promptly addressing inquiries, resolving issues, and serving as the first point of contact for clients. Process transactions accurately, including deposits, withdrawals, and transfers, while identifying customer needs to recommend appropriate banking products. Educate customers on self-service options and assist with online and mobile banking inquiries. Maintain accurate customer records and documentation in compliance with banking regulations, collaborating with internal teams to address complex issues. Requires high school diploma or equivalent, excellent communication skills, and proficiency in banking software. Full-time on-site role in Berkeley Springs with competitive compensation and benefits.
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficient computer skills and familiarity with banking software and systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Professional demeanor and ability to build rapport with customers
Desired Qualifications
- college degree
- Previous customer service experience in a banking or financial institution
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