Customer Service Representative - Property Management
$40,955–$70,990 year
On-site · Chicago, Illinois, United States
Job Summary
Provide outstanding high level customer service to residents in a fast-paced, high-volume environment as a Customer Service Representative – Property Management. Responsibilities include handling property issues and conducting general property condition assessments (GPCAs) while maintaining a positive resident experience; completing welcome calls and emails to assist move-in; processing Public Housing Agency applications and communicating with the Housing Authority; performing outbound delinquency calls to residents for rent collections; assisting with Home Owner Association violations; and reviewing/actioning items on applicable task lists. Requires strong communication, problem-solving, and Microsoft Office proficiency; experience with property management software is a plus.
Required Qualifications
- High school or GED
- Proven experience in Property Management administration or customer service
- Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
- Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor
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