Customer Service Representative - PPM - TX
$45,760–$52,000 year
On-siteHereford, Texas, United States
Job Summary
Process customer orders daily via phone and email, inputting sales data accurately to maintain billing integrity. Manage outbound scheduling, handle internal communications, and coordinate vendor and customer visits. Greet visitors, document arrivals, and ensure compliance with food safety protocols. Resolve customer discrepancies independently using de-escalation techniques. Assist with mass mailings, promotional items, and general office operations including call routing and inventory management. Communicate with corporate headquarters regarding credits and rebills. This role operates in a fast-paced, start-up style environment at the Hereford, TX facility, offering opportunities for advancement.
Required Qualifications
- A high school diploma or GED equivalent
- Minimum of two (2) years of customer service, freight, and/or administrative support experience
- Knowledge of outbound shipping and scheduling procedures
- Demonstrated proficiency with Microsoft Office Suite and/or Google Docs (Word, Outlook, Excel, Power Point, and Access)
- Strong oral, written and interpersonal skills
- Strong organizational skills with an attention to detail
- Self-motivated and able to work independently
- Self-starter with strong initiative
- Collaborative team player
- Adaptable and flexible, able to thrive in a dynamic, start-up style work environment
- Able to prioritize and multi-task effectively in a high-pressure environment
- Proactive and solution-oriented; seeks better processes to boost efficiency
- Regularly moves items weighing up to 10 pounds, and occasionally up to 25 pounds
Desired Qualifications
- Bachelor's degree preferred
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