Customer Service Representative
$16,640–$29,000 year
On-site · Mount Pleasant, South Carolina, United States
Job Summary
A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products, operating the point-of-sale system, and training or mentoring other Customer Service Representatives. Key responsibilities include assisting customers with shipping and packaging services, processing sales, up-selling and cross-selling, managing inventory, and interacting with courier services. Candidates should have previous retail customer service experience, strong communication skills, and proficiency in Microsoft Office and Google Suite. A high school diploma or equivalent is required, along with the ability to work flexible hours.
Required Qualifications
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- Valid driver’s license required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
- Ability to work flexible hours
Desired Qualifications
- Some supervisory skills preferred
- Notary Public certification may be required
Additional Requirements
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- May be required to operate a motor vehicle
- Must perform all duties in a safe and efficient manner
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