Customer Service Representative

Manage daily customer service operations including order processing, order management, customer emails, price discrepancies, claims, and shipment tracking. Act as a liaison to provide product information, resolve inquiries via phone, and address escalated incidents by communicating with the QA Team. Collaborate with internal departments such as Distribution, Marketing, Sales, and R&D to strategize on customer needs, manage sales orders, and balance inventory across multiple plants to meet case fill rates. Utilize the website portal for spec sheets and manage customer portals for new requests, confirmations, and changes. Contribute to team efficiency through process documentation and analyze daily reports. Requires at least one year of customer service experience, proficiency in ERP systems (SAP preferred), and strong Microsoft Office skills. Salary range $23.59 - $39.04.