Customer Service Representative - Plantation, FL
$35,360–$59,197 year
On-sitePlantation Broward County, Florida, United States
Plantation Broward County, Florida, United StatesOn-siteFull Time$35,360–$59,197 yearHEALTHCARELarge
Full TimeLargeHEALTHCARE
Job Summary
Actively listen to customers, resolve inquiries and claims issues efficiently, and document all interactions while educating them about available resources. Anticipate needs to provide proactive solutions that enhance satisfaction and ensure first-time issue resolution. Collaborate with team members to address service problems and maintain confidential patient records by following company policies. Deliver high-quality interactions that build trust and loyalty through empathetic, respectful communication.
Required Qualifications
- 6+ months of customer service experience
- Basic computer skills
- Must live within 50 miles of 261 N University Dr., Plantation, FL
- High School Diploma, GED, or equivalent experience
- High-speed internet access with adherence to workplace model and potential telework agreements
- Willingness to work specific hours, with flexibility
Desired Qualifications
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other related healthcare experience
- Microsoft office experience preferred
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