Customer Service Representative
On-sitePelham, Alabama, United States
Job Summary
Greet potential members and handle front desk tasks, including answering phone calls, taking info calls and tours, and assisting with member check-ins, sign-ups, cancellations, and account updates. Facilitate member services issues by forwarding questions to the Club Manager or Team Lead as needed while maintaining club cleanliness. Communicate effectively with customers, coworkers, and the public to exceed their wants and needs through active listening and problem-solving. This role supports the Planet Fitness team by delivering a superior member experience and offers advancement opportunities alongside comprehensive benefits like free membership for self and one family member.
Required Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
- Must be able to lift to 50 lbs. less than 30% of the time
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
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