Customer Service Representative

Greet potential members and handle front desk tasks including answering phone calls, taking info tours, and assisting with check-ins, sign-ups, cancellations, and account updates. Facilitate member services issues by forwarding them to the Club Manager or Team Lead as needed while maintaining club cleanliness. Communicate questions or concerns to supervisors in a timely manner and uphold high standards of customer service, listening, and problem-solving. This role reports to the Club Manager and offers opportunities for advancement within Planet Fitness - PF Baseline Fitness.