Customer Service Representative

Customer Service Representative role focused on new member sales and delivering exceptional member experiences. Responsibilities include greeting and assisting potential members, front desk tasks (answering phone calls, handling information calls and tours), aiding in member sign-ups, cancellations, BCM amenity usage, and updating account information. The role supports resolving member services issues by directing to the Club Manager/Manager in Training/Team Lead as needed and maintaining a neat club environment. Key behaviors include exceptional customer service, active listening, problem solving, diplomacy, and clear communication with supervisors. Physical demands include standing and walking for ~75% of shifts, frequent speaking, and the ability to lift up to 50 lbs. Benefits listed encompass health, dental, vision, disability, life, and other insurance options, along with membership perks and advancement opportunities.