Customer Service Representative

Customer Service Representative at a Planet Fitness location responsible for new member sales and delivering superior member experiences. Greet potential members, manage front desk tasks (answering phones, giving tours, assisting with sign-ups and account information), handle member inquiries, and escalate issues to Club Manager or Team Lead as needed. Maintain club cleanliness and contribute to a positive, respectful environment; demonstrated skills in listening, problem solving, diplomacy, and clear communication. Requires strong customer service, honesty, good work ethic, and basic computer proficiency. Physical duties include standing/walking for most of the shift and lifting up to 50 lbs as needed. Benefits include health and other insurances, free membership for self and one family member or friend, and advancement opportunities.