Customer Service Representative

Greet potential members and handle front desk tasks including answering phone calls, taking info calls and tours, and assisting with member check-ins, sign-ups, cancellations, and account updates. Facilitate member services issues and questions by forwarding them to the Club Manager or Team Lead as needed while maintaining club cleanliness. Communicate effectively with customers, coworkers, and the public to exceed their wants and needs, actively listening and solving problems with tact. Requires standing and walking 75% of the shift, lifting up to 50 lbs less than 30% of the time, and strong customer service skills. Reports to the Club Manager.