Customer Service Representative - Plainwell Area
$39,000–$59,000 year
On-sitePlainwell, Michigan, United States
Job Summary
Respond to customer inquiries regarding product specifications and order status while collaborating with production and shipping departments to resolve delivery issues. Process customer orders, provide accurate lead times for manufactured goods, and document feedback concerning product quality. Offer technical assistance and troubleshooting for manufactured products, maintaining customer records and updating information related to product configurations. This role supports leading manufacturing firms in Plainwell, MI, where partners seek skilled professionals to enhance operations and maintain high standards.
Required Qualifications
- Proven ability to resolve customer issues effectively and professionally
- Excellent verbal and written communication skills for technical product support
- Experience with CRM software and order management systems
- Strong problem-solving skills with attention to detail in a manufacturing context
- Ability to work collaboratively with production, sales, and logistics teams
Desired Qualifications
- Familiarity with manufacturing processes or industrial products a plus
- Experience with ERP systems (e.g., SAP, Oracle) for order management and inquiry resolution
- Familiarity with manufacturing processes or product lifecycle management (PLM) software
- Technical aptitude to understand and explain product specifications or troubleshooting steps
- Ability to read and interpret technical documents, such as product manuals or assembly instructions
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