Customer Service Representative
On-siteReno, Nevada, United States
Job Summary
Greet all customers in a friendly, positive manner as they enter the property and answer phones quickly and courteously, within 3 rings. Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily, while accurately handling all cash and charge transactions and making cash drops in the safe. Maintain accurate records of vacant rooms, close out procedures including deposit slips and closing reports, and set alarms. Take work orders from residents and process correctly in the system, receive and distribute mail to residents, and keep the office clean and inviting. Expect to work an 8-hour shift on average, including weekends and holidays, 5 days a week, in a fun, fast-paced, upbeat environment.
Required Qualifications
- HS Diploma or equivalent
- 6 months customer service experience
- Legally able to work within State and Federal guidelines
- Continuous standing and walking throughout the duration of each shift
- Bending, lifting, and carrying up to 25 pounds
- Constant face-to-face interactions with customers
- Ability to multi-task and remain positive in busy working conditions
- Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week
- Comply with the brand and Company uniform and hygiene policies
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