Customer Service Representative
$43,430–$43,430 year
On-siteWest Mifflin, Pennsylvania, United States
Job Summary
Handle inbound calls from homeowners, excavators, designers, and utility owners to understand and address their needs with empathy. Gather, analyze, and comprehend worksite data while translating information into a digital mapping system. Maintain a helpful, positive attitude and remain calm during high-pressure, fast-paced interactions. Demonstrate strong phone skills, critical thinking, and computer proficiency with a typing speed of 40+ WPM. Complete a pre-employment drug test and background check. Work flexible shifts within the 24/7 call center to promote safety and prevent damage to underground facilities.
Required Qualifications
- High School Diploma, general education degree, or equivalent
- 2+ years of previous experience within a customer facing environment is preferred
- Exceptional phone skills and cooperative communication style
- Must have a helpful and positive attitude; How can I help you?
- Ability to remain calm and courteous in a high pressure, fast-paced, and sometimes stressful environment
- Fast-learner with proficiency in general computer knowledge and multiple computer applications
- Web Applications
- Chrome
- Microsoft Office
- Microsoft Teams
- Zoom
- Typing speed of 40+ WPM required
- Flexible schedule
- Complete and pass a pre-employment drug test and background check
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