Customer Service Representative
RemoteUnited States
Job Summary
Resolve customer inquiries via phone, email, live chat, and ticketing platforms while troubleshooting issues and maintaining high service quality. Manage support tickets using Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud, prioritizing cases by urgency and SLA requirements. Document interactions, de-escalate challenging situations, and capture feedback to identify recurring trends. Collaborate with operations, billing, and product teams to coordinate escalations and improve workflows. Review and prioritize incoming requests, follow up on unresolved cases, and recommend service improvements. This frontline role strengthens customer loyalty and retention within a fully remote environment.
Required Qualifications
- 1–2 years of experience in Customer Service, Customer Support, Call Center, or Client-facing roles
- Experience using customer support platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout
- Strong written and verbal English communication skills
- Excellent multitasking and organizational skills
- Ability to manage high ticket volumes while maintaining quality
- Proficiency with Google Workspace
- Proficiency with Microsoft Office
- Reliable internet connection and professional remote workspace
Desired Qualifications
- Experience supporting U.S.-based customers
- Background in SaaS, E-commerce, Healthcare, Finance, or Service-based businesses
- Familiarity with Live chat platforms
- Familiarity with Customer support automation tools
- Familiarity with KPI-driven support environments
- Multilingual communication skills
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