Customer Service Representative
RemoteHawaii, United States
Hawaii, United StatesRemoteFull TimeStartup
Full TimeStartup
Job Summary
Answer inbound customer calls, emails, and text messages while guiding prospects through purchasing decisions and processing orders accurately. Maintain precise customer records in the CRM and coordinate with internal teams to ensure timely order fulfillment. Follow up on all inquiries until resolution and consistently meet response-time expectations and service standards. This role requires availability during Hawaii business hours (8:00 AM–7:00 PM HST) with rotating shifts. Pavago has served Hawaii for over 20 years, building a strong reputation for quality service.
Required Qualifications
- Must be available to work Hawaii business hours
- Shift coverage between 8:00 AM–7:00 PM HST
- rotating shifts with overlap
- Excellent spoken and written English
- Strong customer service and communication skills
- Previous experience in customer service, inside sales, or call center environments
- Comfortable handling inbound customer inquiries
- Strong organization and follow-up skills
- Ability to multitask in a fast-paced environment
- Reliable internet connection
- Quiet home office setup
- Comfortable using technology and customer management systems
Desired Qualifications
- Experience working with CRM software
- Background in retail, product sales, or customer support
- Experience supporting customers in home services, retail, or equipment rental industries
- Previous remote work experience
- Experience handling sales-related customer conversations
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