Customer Service Representative - Patuxent River
$37,440–$45,760 year
On-siteLexington Park, Maryland, United States
Job Summary
Answer phones and manage resident complaints and service issues within a multi-family residential community. Assist prospective residents with lease information, prepare lease documents, and coordinate the move-in process including unit inspections. Support move-out procedures, finalize leases, and follow up on work orders to ensure timely completion and resident satisfaction. Compose correspondence and notices, perform data entry into software systems, and participate in outreach marketing activities. Conduct property walks and inspections to maintain community standards. Work a flexible schedule including weekends and emergencies, utilizing a company or personal vehicle for travel.
Required Qualifications
- Must possess a valid driver's license
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required
Desired Qualifications
- Position requires 6 months+ of residential property management or customer service role preferred
- Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
- Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved
- Must possess a positive and professional demeanor in all interactions, under all circumstances
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