Customer Service Representative - Patient Registration

Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently. Answer phones and gather accurate patient information quickly in a fast-paced environment, supporting timely access to care by minimizing delays. Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable. Collaborate with nurses, physicians, and care teams to ensure smooth patient flow. Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.