Customer Service Representative - Patient Registration

Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently. Answer phones and gather accurate patient information quickly in a fast-paced environment while navigating diverse insurance plans, entering demographics, collecting co-pays, and providing cost estimates. Build trust with patients during moments when they may be ill, anxious, or overwhelmed by collaborating with nurses and physicians to ensure smooth patient flow. Report to the Emergency Department at Ascension Seton Southwest Hospital, Austin, TX, with a Monday through Thursday schedule from 9:30 pm to 7:30 am.