Customer Service Representative
$35,360–$39,520 year
On-siteOswego, New York, United States
Job Summary
Greet customers by name, process retail and commercial transactions including deposits, withdrawals, loan payments, and check cashing, and verify check endorsements and funds availability. Answer routine banking questions, refer complex inquiries to management, and update customer contact information to ensure accuracy. Maintain confidentiality of all records, balance daily work according to policy, and identify risk-related issues requiring escalation. Promote bank products and refer customers to sales personnel while adhering to regulatory standards and data protection requirements. Work within a fast-paced branch team environment, participating in team meetings and assisting colleagues.
Required Qualifications
- High school diploma or equivalent
- At least one year of customer service experience
- 1-3 years of banking experience or cash handling experience
- Professional in appearance and conduct
- Intermediate computer skills (Microsoft Office and Outlook)
- Basic mathematical functions
- Ability to work as part of a team and assist other team members
- Ability to adapt to change
- Attention to detail and quality of work
- Ability to multitask
- Positive attitude
Desired Qualifications
- Previous sales or referral making experience
- Community involvement
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