Customer Service Representative - Part Time
Hybrid · Formby, England, United Kingdom
Job Summary
Customer Service Representative in an insurance-focused inbound contact centre. Part-time role (18.5 hours weekly) with hybrid working options and salary growth through training. Responsibilities include handling policy queries and changes, resolving complaints, delivering high-quality service, and representing the brand. Key skills include strong communication, empathy, patience, attention to detail, and goal-oriented performance to meet KPIs. Benefits highlighted include holiday entitlement, mental health support, and career development opportunities. Located in Formby, England (UK) with hybrid in-office and remote work arrangements.
Required Qualifications
- Experience in customer service or contact centre roles preferred
- Strong communication and interpersonal skills
- Empathy and patience with customers
- Attention to detail and accuracy in policy handling
- Ability to meet targets and KPIs
- Ability to explain policy details clearly
- Team-oriented with a positive attitude
- Hybrid working ability
- UK work eligibility if applicable
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