Customer Service Representative- Part Time
$63,440–$63,440 year
On-siteHartsville, South Carolina, United States
Job Summary
Manage customer enquiries, provide job progress updates, and handle work scheduling to meet requirements and KPIs. Reply to incoming calls regarding products, services, and general information while referencing scripts for difficult situations. Maintain up-to-date databases with progressing work and client details, utilizing standard technology for all duties. Follow and improve departmental processes and service standards through individual and team training to ensure current policy and product knowledge. Provide thorough follow-ups to interactions and keep track of customer accounts with necessary updates. This part-time role supports existing clients and expands services for new clients within a multi-disciplinary design firm focused on creating spaces for life.
Required Qualifications
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Must have access to reliable transportation
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
- Previous customer service experience
- Ability to work as a member of a team
Desired Qualifications
- Knowledge of Office Suite preferred
- Self-motivated and team-orientated
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