Customer Service Representative (Part time)
On-siteMississauga, Ontario, Canada
Mississauga, Ontario, CanadaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage client inquiries via phone, email, and mail while educating customers on products and services. Enter orders accurately into the system, checking item accuracy and pricing, then process full cycle sales orders including credit approval, invoicing, and filing. Support the online ordering eComm system and provide simple quotes while maintaining current knowledge of promotions. Complete administrative tasks such as following up with purchasing or managing back orders, and respond efficiently to requests relating to various products. Fill in across divisions and departments to ensure exceptional service delivery.
Required Qualifications
- Minimum 1-2 years previous customer service experience
- Proficient in dealing with escalated customer service situations
- Proficient verbal and written communication skills
- Ability to work under pressure
- Multitask with meticulous follow up and tight deadlines
- Solid crisis management skills
- Problem solving skills
- Administrative skills
- Organizational skills
- Consultative selling skills
- Fast learner with initiative
- Great work attitude
- Ability to handle high volume calls
- Ability to work in a fast-paced environment
- Strong Computer Skills
- Microsoft Office proficiency
- Windows based software proficiency
- Ability to work with minimal supervision
- Ability to work in a team environment
- 3 days a week in the office
- 8.00am to 4.30pm schedule
Desired Qualifications
- Previous experience with forklift
- Previous experience with order picker
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