Customer Service Representative

As a Call Center Representative placed by Paper Alternative Solutions Inc., you will be the primary point of contact for customers seeking assistance by phone. You will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The role requires strong communication, professionalism, and the ability to operate efficiently in a high-volume, service-focused environment. Responsibilities include identifying situations that require further research, recording interactions in the Microsoft Dynamics Customer Service module, and advising a supervisor of issues, with a training program starting soon and a standard in-office schedule of 8:00am–7:00pm Monday–Friday (training 9:30am–5:30pm). Benefits include paid sick leave in compliance with New York State law. The position is in-person at the Latham, NY location, and the company emphasizes equal opportunity employment and a commitment to diversity and inclusion.