Customer Service Representative - Oxygen Patient Advocate - Kent, WA (53473)
$39,520–$45,760 year
On-site · Kent, Washington, United States
Job Summary
Customer Service Representative – Oxygen Patient Advocate in Kent, WA, delivers compassionate, patient-centered support and ensures high-quality service experiences. Responsibilities include processing orders, informing patients of orders, entering patients into the EMR, generating orders, scheduling deliveries, handling phone communications professionally, and assisting clinicians as directed. The role requires strong computer skills, de-escalation abilities, problem-solving, organization, and a collaborative team-oriented mindset to support patients in achieving therapy goals and maintaining excellent care.
Required Qualifications
- Ability to type minimum of 30 words per minute
- Prior knowledge/hands-on experience with Oxygen equipment - Preferred
- Technologically proficient with strong computer skills
- Excellent communication skills (verbal and written)
- Compassionate and empathetic patient/customer care
- Ability to schedule, document, and manage patient interactions
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