Customer Service Representative – Outbound

Customer Service Representative – Outbound role handling outbound calls to contact customers, securing and documenting vehicle data, coordinating appointments, researching data via online tools, entering information into the system, and delivering prompt, friendly service with a focus on needs-based problem solving. Requires strong communication, active listening, ability to work under deadlines, proficiency with computers/CRM, and a customer-first mindset. Ability to adapt to a fast-paced environment, handle difficult customers professionally, and work extended hours as needed. Prior telephone-based customer service experience is preferred; training emphasizes data privacy and compliant handling of customer information.