Customer Service Representative
HybridFranklin Park, Illinois, United States
Job Summary
Manage accounts through reactive and proactive telephone contact and email to maintain and grow sales while providing technical support. Perform, execute, and coordinate all work including technical matters related to customer service activities. Service customer requests for quotes and orders received through multiple channels, convert quotes to orders, and consult with sales on commercial and technical issues. Assist customers with accurate transactions, industry specific product information, conveyor recommendations, and technical assistance for conveyor belting solutions. Utilize telephone sales and support skills to create interest and offer value-added products and services. Build and expand customer relationships to ensure replacement and increased business, handle RGAs credits and complaints, and meet or exceed departmental KPI requirements.
Required Qualifications
- 2 to 5 years of previous business to business customer service experience
- college degree
- Excellent verbal and written communication skills
- Strong mathematical and technical aptitude
- Self-managed, team player, who can work independently
- Experience with a CRM (SalesForce), MRP/ERP System, order management, and a call center environment
- Working knowledge of Windows-based software
- Understanding part numbers, policies and products
- Compliance in price policies, discount structures, and fees
- Must be able to work in the US
Desired Qualifications
- college degree preferred
- Experience in a manufacturing environment is desirable
- Spanish bilingual a plus
- Drives results and deadline driven
- Detail oriented
- Planning and organizing
- Communicates effectively
- Influence, negotiate and impact results
- Are accountable to others
- Have the courage to challenge the status quo
- Are honest with co-workers and customers
- Able to be innovative problem solvers
- Are engaged team members
- Add value to the Company
- Expects excellence of self and others
- Overserves top customers
- Understands, simplifies and acts to improve processes
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