Customer Service Representative
$58,240–$74,880 year
On-siteChatsworth, California, United States
Job Summary
Oversee daily operations by serving as the primary point of contact for customers, addressing inquiries, resolving issues, and managing company backlogs. Respond quickly and accurately to requests regarding quotes, orders, status, complaints, returns, and warranties while maintaining professional relationships with internal production and purchasing staff. Create and maintain audit support documentation, review purchase orders for discrepancies against quotes, and ensure all exports comply with EAR and ITAR regulations. This role requires 3+ years of experience in aerospace customer service and proficiency in CRM software and Microsoft Office. Located at Ontic's Chatsworth, CA site, the position offers a salary range of $28-$36, comprehensive medical insurance, and a 401K match.
Required Qualifications
- 3+ years of experience in customer service within the aerospace industry
- Minimum high school diploma
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and make good decisions with minimal direction
- Strong problem-solving skills and attention to detail
- Excellent verbal and written communication skills
- Have knowledge of Aerospace industry parts sales
- Self-motivating
- Positive Attitude
- Customer Oriented
- Ability to perform job without direct supervision
- Must meet export control compliance requirements
- U.S. Person as defined by 22 C.F.R. §120.15
Desired Qualifications
- bachelor's degree
- Prior experience with Airline customers and OEM's
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