Customer Service Representative - Onsite
$32,760,000–$32,760,000 year
On-siteBrownsville, Texas, United States
Job Summary
Deliver exceptional service to high-value customers via phone and chat channels by providing accurate information on credit card accounts, products, and services. Identify and resolve customer issues efficiently while educating clients on features and benefits to promote loyalty and ensure first-call resolution. Maintain accurate records of interactions and transactions in company systems while meeting established performance metrics for call quality, productivity, and schedule adherence. Follow strict procedures that meet regulatory and compliance guidelines. Work a flexible schedule including evenings, weekends, and holidays.
Required Qualifications
- 18 years of age or older
- 1+ year related customer service-related experience
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- High School Diploma or equivalent
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Desired Qualifications
- Preferred credit card customer service
- Customer service and/or sales experience
- College degree
- 2+ years of solid working knowledge of all Customer Service functions within a contact center
- Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner
- Ability to de-escalate customer issues and provide best in class service
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