Customer Service Representative - Onsite
On-siteMcAllen, Texas, United States
Job Summary
Connect with customers via phone, email, chat, or social media to address questions, concerns, and payment requests. Calmly resolve and de-escalate issues, escalating interactions when necessary. Find innovative ways to respond to varying problems and provide feedback on call issues. Track all call-related information for auditing and reporting purposes. Upsell if required. This role requires a high school diploma, at least 6 months of customer service experience, and the ability to type 35 words per minute. Candidates must also demonstrate entry-level network troubleshooting skills, including setting up Wi-Fi and configuring routers. The position is onsite in McAllen, Texas, and includes a structured schedule with various shifts. TP offers comprehensive health benefits, 401(k) plans, and career advancement opportunities.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 35 words per minute
- Ability to set up home Wi-Fi network
- Ability to set up and configure router or switch
- Core proficiency with a laptop or desktop computer
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
Desired Qualifications
- Customer service and/or sales experience preferred
- College degree preferred but not required
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