Customer Service Representative

Serve as the primary contact for patients and clients via phone, email, or in-person interactions to answer questions regarding services, billing, account details, and general inquiries. Assist individuals in understanding processes, documentation needs, or next steps while resolving concerns efficiently and escalating complex issues when necessary. Enter and update accurate account information in the system, communicate professionally with internal departments, and document interactions clearly. Maintain confidentiality by following HIPAA and company privacy policies while providing a positive, supportive experience for every patient and client.