Customer Service Representative (OM2)
On-siteAlpena, Michigan, United States
Alpena, Michigan, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Respond to customer inquiries by phone and email, prepare quotations, and process orders accurately within company systems. Provide status updates and delivery details while resolving questions and concerns to ensure high customer satisfaction. Coordinate with Sales, CAD Design, Manufacturing, Project Coordination, and Operations to support customer needs and maintain accurate records. Follow up on open quotations and requests, assisting with continuous improvement initiatives. Work independently and within a team to deliver an exceptional experience throughout every stage of the customer relationship.
Required Qualifications
- Strong verbal and written communication skills
- Excellent customer service and relationship-building abilities
- Strong organizational and time management skills
- Attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving and critical-thinking skills
- Proficiency with Microsoft Office applications and general computer systems
- Ability to work effectively both independently and within a team environment
- Positive attitude and willingness to learn
- Understanding of customer service principles and best practices
- General knowledge of business operations and order processing
- Familiarity with quotations, customer orders, and documentation procedures
- Understanding of professional communication practices
- Knowledge of Microsoft Office applications
Desired Qualifications
- Relevant education, training, or experience
- Previous experience in customer service, sales support, order processing, or manufacturing environments
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