Customer Service Representative
$44,990–$55,994 year
On-siteFremont, California, United States
Fremont, California, United StatesOn-siteFull Time$44,990–$55,994 yearLarge
Full TimeLarge
Job Summary
Process metal orders from estimating into AS400, ensuring accuracy in hardware, materials, and specifications. Manage inbound and outbound customer communication via phone, email, and chat while coordinating with estimators, production, and purchasing to confirm lead times and vendor sourcing. Monitor orders from entry through fulfillment, provide delivery updates, and escalate complex issues to leadership. Maintain accurate records within AS400 and PrefWeb systems. Provide coverage across staggered shifts to ensure phones are answered during operational hours from 6:30 AM to 5:00 PM.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer service experience in manufacturing, distribution, logistics, supply chain, or similar industry
- Strong written and verbal communication skills
- Experience managing customer interactions via phone and email
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office applications
- Ability to work in a fast‐paced operational environment
- Candidates must be available for the full coverage window of 6:30 AM – 5:00 PM
Desired Qualifications
- associate or bachelor's degree
- Experience in order entry, vendor coordination, or purchasing support
- AS400 or ERP experience
- Industry experience in metal, glass, hardware, or related building products
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.