Customer Service Representative
RemoteUnited States
Job Summary
Provide accurate, courteous, and professional phone service to members and potential members, assisting with account transactions, plastic card requests, and product inquiries. Handle general service requests including opening and closing accounts, problem solving, and CD ordering while educating clients on available services. Deliver remote Interactive Teller Machine coverage via video-assisted transactions and instruct members on electronic banking tools. Follow up on service requests, complete forms, and research account details to resolve issues. Comply with Bank Secrecy Act regulations and security guidelines. Requires a high school diploma, customer service experience, and proficiency with computers. Competitive pay, 401(k), healthcare, and 40 hours of paid volunteer time off included.
Required Qualifications
- A high school diploma, GED or higher
- Previous customer service experience
- Proficient computer skills
Desired Qualifications
- One or more years of similar or related experience in a call center setting
- Previous financial institution experience
- Courtesy, tact, and diplomacy
- Experience efficiently researching accounts and reaching a resolution
- Active listening skills
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